Shipping & Returns

We ship worldwide. We use Fedex/DHL 2-day service as a standard for shipping to anywhere in the world.

 

Shipping Policy

 

1. Custom items are usually shipped in 2-3 weeks. Some items can take upto 6 weeks.

2. Shipped by FEDEX/DHL and delivered in 2-3 business days.

 

USA shipping: Free Shipping on all orders above $75. 

 

India, Malaysia, Japan, United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, Canada, Switzerland, Hungary, Hong Kong, Philippines, South Korea, Thailand, Bulgaria: $Free shipping on orders above $75. Duties paid by the customer. At checkout, customer is not billed VAT.

$20 shipping for orders below $75

Australia & New Zealand: $20 Flat Shipping on all orders.

 Singapore: Free Shipping on all orders above USD 75.

 Russia: $35 if shipping through the Post Office.  This is a trackable service and usually gets delivered in about 2 weeks. We do guarantee handing over the packet to the Indian post office and sharing tracking details. Beyond that, we are not responsible for postal delays or failures. 

Limited Fedex/DHL service is available but may require additional documentation.

Due to Russia specific import rules, we do sometimes see courier packets to Russia getting delayed.

 

Global shipping: $25 Flat on all orders.

Duties: As garments are shipped for personal use, many countries do not charge duties on them. In case they are charged, they will be billed to the customer directly by Fedex/DHL.

Fedex and DHL remain our preferred shipping partners. The packets are sent using 2-Day service and are fully trackable.  

 

Return Policy

We are proud of each garment we bring you. Your satisfaction is of utmost importance to us. If  you feel unsatisfied about your purchase from Luxire.com, contact us and we will set it right for you as per the policy below:

For Garments made incorrectly: The garments are thoroughly tested against your order details and shipped only if all parameters are correct.  In case you are not happy with the item, we will alter/remake the item for you, free of cost. Just ship the item back to us at the factory address below. You will be liable for any duties that are required to  be paid during the shipment of the returned garment to us.

For Garments made as per your specifications: In case you are not happy with the item even though the style and measurements were as per your specifications, we will alter the item for you. You are required to pay for the cost of alteration and shipping. Just ship the item back to us at the factory address below. You will be liable for any duties that are required to  be paid during the shipment of the returned shirt to us.

 

The address to send is below. We recommend this service as we have subsidized the cost of our Fedex/DHL return shipping, resulting in a faster and reliable service.

 

Attn: Srinivas Reddy
Avacci Telagio Pvt Ltd
1st Floor, Balu Mansion, No. 408,
3rd Cross, Singayana Palya,
Lane next to Phoenix Mall,
Mahadevpura, Bangalore 560048 INDIA

 

As we make each of our garments on order and only for the ordering customer, returns are not something we can afford. They are also wasteful.

Hence, we have a policy of not accepting returns. But, we are always happy to work with the customer to make the garment of use to him as that is the goal of the customer in ordering from us.